CFSL Bulletin

The latest Consumer Financial Services Litigation news, developments, and legal thinking

New SCOTUS Class Arbitration Ruling May Have Limited Impact

Posted in Class Actions

Authors: Michael Leffel and Jonathan Garlough

On June 10th, the Supreme Court issued a unanimous opinion in Oxford Health Plans v. Sutter, No. 12-135, that will be viewed by some as increasing the risk of class proceedings in arbitration. The sweep of the case, however, will likely be much more limited for several reasons.

In Oxford, the Supreme Court rejected a defendant’s request to vacate an arbitrator’s ruling that interpreted an expansive arbitration clause to permit the plaintiff to proceed on a class basis before the arbitrator. The arbitrator reasoned that this agreement referred to arbitration “the same universal class of disputes” that could be brought as a “civil action . . . before any court,” including class proceedings. The Supreme Court’s decision reflects at least a temporary unwillingness to extend its prior decision three years earlier in Stolt-Nielsen S.A. v. Animalfeeds Int’l Corp., 559 U.S. 662 (2010). Stolt-Nielsen stands for the proposition that an arbitrator may apply class proceedings only if the parties have authorized them, and not when the parties stipulated that the agreement was silent as to whether class arbitration proceedings were permissible.

Three facts in particular limit the sweep of the Court’s new decision in Oxford Health. First, the Court emphasized that the defendant failed to argue below that the arbitrator should not be deciding whether class proceedings were permissible. In fact, the defendant twice asked that the arbitrator resolve this issue. Therefore, the Court rested its decision on the significant deference owed to an arbitrator, explaining that it may vacate an arbitrator’s decision “only if ‘the arbitrator acts outside the scope of his contractually delegated authority’” by “issuing an award that ‘simply reflects his own notions of economic justice’ rather than ‘drawing its essence from the contract.’” Thus, the “sole question” before the Court was “whether the arbitrator (even arguably) interpreted the parties’ contract, not whether he got its meaning right or wrong.”

The Court had little trouble concluding that it had. Distinguishing its prior decision in Stolt-Nielsen by noting that the parties there stipulated that they had not consented to class proceedings in arbitration, the Oxford court found that the arbitrator “did construe the contract (focusing, per usual, on its language) and did find an agreement to permit class arbitration.” The Court explained that even if it found that the arbitrator misapprehended the parties’ intent, there was no basis to overturn the arbitrator’s decision, for the FAA “permits courts to vacate an arbitral decision only when the arbitrator strayed from his delegated task of interpreting a contract, not when he performed that task poorly.”

Of particular importance, the Court noted that the standard of review of the arbitrator’s decision may have been different if the defendant had argued below that it presented a “question of arbitrability,” since such questions are typically reviewed de novo. Because the defendant had not challenged the arbitrability of the propriety of class-wide arbitration, the Court declined to address whether the availability of class arbitration is a question of arbitrability or an even whether the arbitrator had the authority to bind absent class members.

Second, the Supreme Court made clear that it was not endorsing the substance of the arbitrator’s ruling, explaining “[n]othing we say in this opinion should be taken to reflect any agreement with the arbitrator’s contract interpretation, or any quarrel with Oxford’s contrary reading.” Defendants seeking to avoid class arbitration will find support in Justice Alito’s concurrence, which stated that if the Court “were reviewing the arbitrator’s interpretation of the contract de novo, we would have little trouble concluding that he improperly inferred ‘an implicit agreement to authorize class-action arbitration . . . from the fact of the parties’ agreement to arbitrate.’” In addition, Justice Alito also explained that because absent class members were not a party to the arbitration, they were likely not bound by the arbitrator’s interpretation of the contract.

Third, the parties’ underlying agreement in Oxford obviously did not expressly state that class proceedings in arbitration were not available. Had it done so, there is little doubt that the class action waiver provision would have been enforced.  For the reasons stated above, this does not mean that class proceedings in arbitration are appropriate in the absence of a class waiver provision.  It simply makes clear that the whole dispute likely would have been avoided had an explicit class waiver provision been included from the outset.

CFPB Expands Information Available in its Consumer Complaint Database

Posted in CFPB

On May 31, 2013 the Consumer Financial Protection Bureau (“CFPB”) announced that it had expanded the information contained in its Consumer Complaint Database to include credit reporting complaints, money transfer complaints and state information for all consumer complaints filed with the CFPB. Director Richard Cordray said: “This data puts valuable information in the hands of consumers to help them understand what is happening in their states … And by adding credit reporting and money transfer complaints …, we are making these important markets more transparent and accountable to all consumers.” See http://www.consumerfinance.gov/pressreleases/cfpb-complaint-data-now-searchable-by-state/ for the full CFPB press release.

The public can now more easily track, sort, search and download complaints that consumers have made to the CFPB. The Database now includes complaints relating to credit cards, mortgages, student loans, bank accounts and services, and consumer loans, such as auto loans, in addition to the newly added credit reporting and money transfer complaints. The Database is updated nightly. It now contains about 113,000 complaints. It includes the type of complaint, the date of submission and the company that the complaint concerns. Personal information about the consumer making the complaint is not included. A complaint is included in the Database only after the company responds to the complaint or 15 days after the company has received the complaint, whichever comes first. Adding the state the complaint came from will help people more easily localize data, according to the CFPB press release.The expanded Database can be found at www.consumerfinance.gov/complaintdatabase.

Consumers submitting a complaint about credit reporting can select from five common issues, which are all searchable on the Database: incorrect information on a credit report; problems with a credit reporting company’s investigation; improper use of a credit report; inability to obtain a credit report or credit score; and problems with credit monitoring or identity protection services.

Consumers submitting a complaint about domestic or international wire transfers can select from six common issues, which are all searchable on the Database: money not available when promised; the wrong amount being charged or received; incorrect or missing disclosures or information; transaction issues such as an unauthorized transaction, cancellation, or refund; service issues such as with advertising, marketing, pricing or privacy; and other fraud or scam issues.

Consumers may submit complaints to the CFPB at www.consumerfinance.gov/Complaint; as well as by phone, fax or mail.

CFPB Takes Its First Aim at Abusive Practices Under Dodd-Frank

Posted in CFPB; UDAAP

Yesterday, the CFPB took the first step in enforcing the “abusive” standard under the Dodd-Frank Act’s prohibition of unfair, deceptive and abusive acts and practices (“UDAAP”) by filing a federal action against a Florida debt-relief company. The CFPB’s action brings with it long-awaited guidance for the entire consumer financial services industry on one of the most-feared words in all of the Dodd-Frank Act — “abusive.”

The CFPB filed its lawsuit in West Palm Beach, Florida against American Debt Settlement Solutions, Inc. (“ADSS”) and its owner alleging, among other things, that ADSS committed deceptive and abusive acts in violation of the Federal Trade Commission’s (“FTC”) Telemarketing Sales Rule (“TSR”) and the Dodd-Frank Act by “routinely charg[ing] consumers illegal upfront fees for debt-relief services that rarely, if ever, materialized.” According to the CFPB, ADSS made misrepresentations to vulnerable consumers who were “deeply in debt and in dire circumstances” which caused the consumers to fall even further into debt.

Specifically, the CFPB alleges that ADSS misled consumers by falsely promising them it would settle their debt quickly and then fail to do anything, and by enrolling consumers, charging them upfront enrollment fees and monthly charges, all the while knowing the consumers would be unable to complete the debt relief program because of their income levels.   

This first “abusive” enforcement action by the CFPB finally brings some much anticipated – albeit modest – insight into how the CFPB intends to apply the “abusive” standard. As a caution, although the first “abusive” action involves a debt collector, the CFPB is unlikely to confine application of the “abusive” standard to the debt-collection industry. Rather, all players in the consumer financial industry should take heed and follow the action closely as it plays out.  One great way to keep informed is to join the UDAAP Council, the preeminent consumer financial services industry trade organization focused solely on the prevention of UDAAP.

No TCPA Express Consent When Instructions to the Contrary are Provided

Posted in Telephone Consumer Protection Act

The Federal Communications Commission has long held that a person who knowingly releases his telephone number to a person or entity has in effect given his permission to be called at that number unless he provides “instructions to the contrary.” In a recent case involving Papa John’s Pizza, the U.S. District Court for the Eastern District of Virginia provided some contour to just what “absent instructions to the contrary” means. 

On July 17, 2009 William Downing ordered a pizza from Papa John’s on-line. When placing the order he completed the Papa John’s registration page and provided his cell phone number. Next to the line where he wrote his cell phone number was an unchecked box and the statement, “Send me special text message offers from Papa John’s.” Mr. Downing gave his cell phone number but claims he did not check the box asking to receive future offer information. As proof, Mr. Downing showed that if he had checked the box he would have gotten a text message stating thank you for “opting in” to receive the text messages. The Downings phone records showed they got no such text message. Also, a few months after he gave his number, Papa John’s moved over one million records containing its internet registrations to a new text messaging platform. It was only after this move that Downing got his first Papa John’s promotional text message, suggesting some mistake may have been made in the data transfer. 

The Downings eventually sued Papa John’s saying they had not provided authority for it to text him using an autodialer. The court denied Papa John’s motion for summary judgment because the Downings had evidence that they did not check the box electing to receive text messages. The court ruled that was an “instruction to the contrary” and the provision of the number was not express consent the plaintiffs were therefore allowed to proceed with their action against Papa John’s. 

The law regarding express consent seems to be developing by the week. Check back here often to see the most recent developments.

CFPB’s Amendments To The “Escrows Final Rule” Seek To Maintain Consumer Protections Applicable To Higher-Priced Mortgage Loans And To Clarify The “Rural” And “Underserved” Definitions

Posted in CFPB; Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau (“CFPB”) recently issued a final rule clarifying the 2013 Escrows Final Rule issued by CFPB on January 10, 2013. The CFPB indicates that the clarifying and technical amendments to the 2013 Escrows Final Rule seek to (1) maintain consumer protections and (2) to clarify the “Rural” and “Underserved” definitions.

Maintaining Consumer Protections

The 2013 Escrows Final Rule amends an existing rule that provides protections regarding assessments of consumers’ ability to repay and prepayment penalties on certain “higher-priced” mortgage loans. These protections include, for example, lengthening the time for which a mandatory escrow account established for a higher-priced mortgage loan must be maintained. The 2013 Escrows Final Rule, however, can be interpreted to cut off the old protections pertaining to “higher-priced” mortgage loans before the new expanded protections take effect. This would create a six-month period when those consumer protections would not apply. The clarifying and technical amendments to the 2013 Escrows Final Rule establish a temporary provision to ensure existing protections remain in place for higher-priced mortgage loans until the expanded provisions take effect in January 2014.

“Rural” and “Underserved” Definitions

The 2013 Escrows Final Rule also established an exemption from the escrow requirement for certain creditors that operate predominantly in “rural” or “underserved” areas. The CFPB’s amendments to the 2013 Escrows Final Rule clarify how to determine whether or not a county is considered “rural” or “underserved” for purposes of applying an exemption in the 2013 Escrows Final Rule and special provisions adopted in three other Dodd-Frank Act mortgage rules issued in January 2013. The CFBP used the amendments to the 2013 Escrows Final Rule to compile its final 2013 rural or underserved counties list.

Florida Judge Rejects Long Standing, Accepted Definition of Express Consent Under Telephone Consumer Protection Act

Posted in Telephone Consumer Protection Act

On May 8, 2013 Florida Judge Robert Scola, Jr. rejected the Federal Communications Commission longstanding definition of express consent. In Mais v. Gulf Coast Collection Bureau, plaintiff Mark Mais went to the emergency room at the Westside Regional Hospital in Broward County, Florida for treatment. His wife completed the admission paperwork and provided his cell phone number on the form. When Mais did not pay a Florida United Radiology bill of $49.03 for emergency room services, the debt was referred to Gulf Coast Collection. The collection agency made between 15 and 30 autodialed calls to Mais’s cell phone.

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CFPB Zeroes in on Payday Loans

Posted in Bureau of Consumer Financial Protection; CFPB; Consumer Financial Protection Bureau

During the past year, the CFPB has engaged in an in-depth review of short term and small dollar loans, specifically payday loans extended by non-depository institutions and deposit advance products offered by depository institutions to their customers. These are loans that are due to be repaid on the consumer’s next payday, or when a significant deposit is expected. On April 24, 2013, the CFPB published a white paper titled “Payday Loans and Deposit Advance Products” containing its findings. CFPB Director Richard Cordray has described the purpose of the CFPB study as being “to help us figure out how to determine the right approach to protect consumers and ensure that they have access to a small loan market that is fair, transparent, and competitive.”

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As the CFPB Turns … And Other Consumer Financial Services News

Posted in Bureau of Consumer Financial Protection; CFPB; Class Actions; Consumer Financial Protection Bureau; Fair Credit Reporting Act; State Consumer Protection Laws

In this week’s episode of As the CFPB Turns questions remain regarding Director(?) Richard Cordray’s constitutional authority to act as the Director of the CFPB.  House Financial Services Committee Chairman, Jeb Hensarling, R-Texas, advised Cordray that the D.C. Circuit’s recent decision, which found that President Obama’s recess appointments to the National Labor Relations Board were unconstitutional, applied to the CFPB director as well. Mr. Hensarling advised Director(?) Cordray that “absent contrary guidance from the United States Supreme Court, you do not meet the statutory requirements of a validly serving director of the CFPB, and cannot be recognized as such.” Thus, Mr. Hensarling advised Director(?) Cordray that he was not allowed to testify before the House Financial Services Committee. Mr. Hensarling’s comments received the expected cheers from the right side of the legislative aisle and jeers from the left. Stay tuned for next week’s episode to find out whether Director(?) Cordray and Mr. Hensarling will meet for beers at the White House. On to other news …

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New Risks for Indirect Lenders

Posted in Equal Credit Opportunity Act; Lending Discrimination

Last month the Consumer Financial Protection Bureau announced that it will start holding banks accountable for the discriminatory actions of indirect auto lenders. The issue arises when a consumer goes to purchase a car and applies for financing right at the dealership. That dealer then takes the loan application and submits it to a bank which either declines the loan or offers to make the loan at a fixed rate. Pursuant to the dealer’s arrangement with the bank, it can then markup the loan in what is known in the industry as “dealer reserve.” Its not that different from a yield spread premium in the mortgage industry.  

For years there has been litigation about whether banks can be held accountable for a dealer’s discriminatory markups. Some courts say yes. Some say no. The CFPB has now weighed in and as a result we can expect many more of these types of cases. The CFPB has found that giving discretion to dealers to markup loans creates a significant risk of price disparity based on race, national origin and potentially other prohibited bases.

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Hanging Out to Air: CFPB Expands Consumer Complaint Database

Posted in CFPB; Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau (CFPB) recently expanded its existing Consumer Complaint Database to cover additional consumer financial products and services. 

The CFPB had previously included consumer complaints relating to credit cards in the database; now, the database also covers mortgage loans, other consumer loans and leases, student loans, and bank accounts and services. In expanding and releasing the publicly-accessible database, the CFPB is underscoring its commitment to soliciting and revealing consumers’ complaints about financial products and services and their providers.

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