The Seventh Circuit Court of Appeals recently issued an opinion in two related class action suits involving the Fair Debt Collection Practices Act (FDCPA) (15 U.S.C. §§ 1692-1692p) – DeKoven v. Plaza Assoc. and Kubert v. Aid Assoc. Plaintiffs complain about “dunning letters” sent to them by debt collectors. The letters state in relevant part: (1) that the debt collectors are authorized to offer the debtor the opportunity to settle the account for 65% of the balance due and that the offer is valid for a period of 35 days, and (2) if the debtor disputes the validity of the debt, the debtor may provide “satisfactory proof” that the account is in error. Plaintiffs claim that the statement that “the offer is valid for 35 days” would be understood by many consumers to mean that it is their last chance to settle, i.e., that it is final offer.
As to the second statement, Plaintiffs claim that it is misleading because it implies that to “dispute” a claim, a debtor must furnish “proof” which is not required under the FDCPA. The district court granted summary judgment to the Defendants after having rejected the survey evidence of Plaintiffs and the Seventh Circuit affirmed. Specifically, the “survey evidence” was confusing, unclear and in some instances, did not have enough persons in the control group from which a reliable extrapolation could be made. The Seventh Circuit reiterated the “vital” importance of control groups in surveys to determine whether a debt collector is confusing debtors and noted that FDCPA suits “repeatedly come to grief” due to flaws in the surveys conducted by plaintiff’s experts. Therefore, the Seventh Circuit suggested that district courts consider exercising their authority to appoint a neutral expert to conduct FDCPA surveys, but also stated that it was not suggesting that defendants should be made to contribute to the cost of such a survey.